Rigline 24/7 Support
Our team of field service technicians is highly trained to provide technical assistance, remote monitoring and troubleshooting 24/7. As we continue to advance our cutting-edge products, we will provide our customers with the support and service they require through highly engaged, proficient and dedicated employees.
Rigline 24/7™ Support Center
Rigline 24/7™ is staffed by highly skilled and technically trained personnel who understand our products and services. Our frontline customer service representatives manage incoming calls and remotely troubleshoot issues through secure network connections. Their only focus is to get rigs turning to the right as quickly and safely as possible. If expeditious remote service cannot be achieved, a field service technician will be dispatched to the location. Our widespread service network allows a field service technician to be on-site in a matter of hours. You can contact our Rigline 24/7™ Support Center by calling 866-433-4345 or +1 281-774-5649.
Field Service Technicians
Field service technicians form the backbone of the Rigline 24/7™ support team. These experts have an advanced technical background and significant experience in the field. Given these qualifications and ongoing familiarity with their assigned customer-specific circumstances, our technicians are strategically positioned across the globe and are trained for quick response. Primary duties include troubleshooting, parts dispatch, operations advice and field personnel supervision.
Rigline 24/7™ is your direct line to our spare parts team members. Simply call 866-433-4345 or +1 281-774-5649 or email [email protected] and follow the prompts for the parts team. Once connected, your parts solutions expert will collaborate with you to ensure you have the correct parts and your order is completed with our shipping department.